This policy explains how refunds, cancellations, and returns work for UR ED's subscription plans, event tickets, and physical kit orders. It supplements our Terms of Service. To request a refund or return, contact us at hello@ur-ed.com.
1. Subscription Plans (Basic, Medium, Premium)
- If you are not satisfied with a paid plan, you may request a refund within 7 days of purchase, provided you have not substantially used the plan's paid features (for example, completing a paid program).
- Outside of that window, plans are billed for a fixed period (one month or one year) and are non-refundable for the remainder of that period — you can simply let the plan expire rather than purchasing a new period.
- There is no automatic renewal, so there is nothing to "cancel" beyond not repurchasing.
- Approved refunds are issued to the original payment method within a reasonable time after approval.
2. Event Tickets
- Event tickets are refundable if you cancel at least 48 hours before the event's start time.
- Cancellations made less than 48 hours before the event, or no-shows, are not eligible for a refund, since capacity and resources are reserved in advance.
- If UR ED cancels or reschedules an event, registered attendees will be offered a full refund or a transfer to the rescheduled date, at their choice.
3. Physical Products (Kit Orders)
- You may return a kit within 14 days of delivery if it is unused, unopened, and in its original packaging.
- To start a return, email hello@ur-ed.com with your order details; we will confirm the return address and process.
- Items that arrive damaged or defective are eligible for a free replacement or full refund — please contact us within 7 days of delivery with photos of the issue.
- For returns not caused by our error (e.g. change of mind), the customer is responsible for return shipping costs; for damaged/defective/incorrect items, UR ED covers return shipping.
- Approved refunds are issued to the original payment method once the returned item is received and inspected.
4. How to Request a Refund or Return
Email hello@ur-ed.com with your order/payment reference and the reason for your request. We aim to respond within a few business days and will let you know once your refund or return has been approved and processed.